Thank You for Your Feedback

Bill and Colin

Thank you for taking the time to complete our survey. Your insights and honest feedback, whether shared anonymously or openly, are invaluable to us. By sharing your experience, you’re helping us better understand the needs of those we serve and ensuring that we continue to improve for the families of tomorrow. Our goal is to honor every family with compassion and care, and your input helps us do just that. 
 
Feel free to invite other individuals to also complete the survey.
 

Client Family Survey

Please allow for approximately 10-20 minutes for completion

Step 1 of 6

16%
Hidden
Hidden
FD
Hidden
Location

What led to your decision allowing us to care for your family?

How did you hear about us? - Please select the most relevant response

Why were we selected? - Select all that most apply

Care team (bringing you loved one into our care)

Where you present at the time our team brought your loved one in to our care?
Does not applyNot at all satisfiedSomewhat satisfiedNeutralSatisfiedExtremely satisfied
Initial contact
Care and compassion
Professionalism
Ability to answer questions

Funeral director responsible for arrangement conference

Strongly disagreeDisagreeNeutralAgreeStrongly agree
Had empathy
Attention to detail
Offered helpful suggestions
Worked within our budget
Clear explanations
Effectively explained payment policy
Shared all options available
Communicated effectively during and after the appointment
Did you have an event in which we attended? (visitation, service, graveside, celebration, other)

Event staffing - memorial, funeral, celebration of life, visitation, etc...

Does not applyNot at all satisfiedSomewhat satisfiedNeutralSatisfiedExtremely satisfied
Our facility
Other facility(ies)
Helpfulness
Personalized
Knowledgeable
Appearance of the deceasssed
Service or ceremony
Catering

Aftercare support

Strongly disagreeDisagreeNeutralAgreeStrongly agree
Had empathy
Attention to detail
Thorough
Knowledgable
Available
We thrive on constructive criticism in an effort to improve what it is we do.

Contact information

If you like us to provide any further information on any of the above please let us know
Would you consider leaving us an online view?

AftercareEssentials Only

Our Essentials-Only service does not include our full in-person Aftercare. We provide you with the forms required to apply for the CPP Death Benefit along with our C.A.R.E. Guide checklist.

Are you curious what our full Aftercare Service offers...?

AftercareOur Complete Aftercare Service

Screenshot 31

Memorial Tree

Each year we hold a tree dedication ceremony at Morrison Dam in Exeter. We purchase a tree to be planted in memory of the lives lost from the previous year.

Our Service Coverage Area

Service AreaWe are always willing to go where called upon but this image shows a visual of the communities that our included in our initial transportation fee. We offer a 40km radius from any of our 5 locations (Arva (London), Exeter, Lucan, Seaforth, and Zurich). Any mileage beyond the included 40km will be charged a rate of $2.50/km (one way travel only).

Potential Additional Transportation Fees

$150 - If transport requires more than one person, additional fee charged per person required
$150 - If transport occurs outside Mon-Fri, 9-5 business hours